FAQs

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What are the delivery charges for orders from the Online Shop?

We ship to almost every country in the world and we offer FREE shipping for order over $49.00 USD in our store.

Which payment methods are accepted in the Online Shop?

We accept major credit cards: Visa, MasterCard, Maestro, JCB, and American Express.

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How long will the delivery take?

Some countries are faster than others. It depends on where you are located and how far you are from our logistic partners’ warehouse. It takes around 1 to 2 days for us to process your order for shipping.

Once it is shipped, the arrival time will be:

Japan, Korea, Hong Kong, Singapore and Taiwan: 3 to 5 Business Days

US, UK & Canada, Australia, New Zealand, The Netherlands, and Germany: 7 to 12 Business Days

Other Western European Countries: 8 to 15 Business Days

Other countries: 14 to 20 Business Days

** These are estimated delivery time. Actual delivery time will vary depending on many situation.

What is your cancellation policy?

If you find yourself in the situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.

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Will I be charged additional customs fees or import taxes?

Base on information we were given by our shipping partners, the most likely case is the custom fee & duty can be avoided in the following countries: United States, United Kingdom, Canada, Australia, New Zealand, countries in the European Union, Norway, Japan, Korea, and Singapore. Anywhere else, we have to check with our shipping agent. We try our best to help you minimize custom fees and taxes but sometimes there are unlucky packages.

How can I track my orders?

Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.

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